1. How can I get my art to you?

There are 2 ways that you can get your art files to us:

A. You can email your art files to info@teammagnetpromotions.com.

B. You can upload your art files to our ftp site by clicking here.

Either way, you will receive a confirmation email from us when we've successfully received your art files.
We prefer files saved in TIF or EPS. We will also accept .JPG formats. If you don't have your art in electronic format, you can snail-mail the photo or logo to us at our offices, where we will scan in the picture ourselves and work with it from there. If you prefer, you may put the art on a CD-ROM or a Zip disk, and we can take it from there.

Our mailing address is:

Team Magnet Promotions
1912 John Towers Avenue
El Cajon, CA 92020

PLEASE do not fax your art to us. It will not reach us in a legible or workable state.

Here is a link to our art specs if you plan to create your own art.

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2. Do you have a toll-free customer service line?

We certainly do! Our toll-free number is 1.800.747.9529.

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3. Can I order custom magnets in quantities of less than 2,500?

Team Magnet Promotions does offer magnets in quantities less than 2,500; however, they must fit into one of our current 'stock' sizes. This stock size is subject to change due to seasonal magnetic sales. For example, we may offer a stock size for football magnets with a minimum order of 100 magnets.

For any other size other than our seasonal specialty 'stock' sizes, currently, the answer is "No". It takes quite a bit of time and effort to configure our die-cutters to cut out the magnets in any particular size or shape, not to mention the effort on the behalf of the printers and the coaters. The only way we can make this process cost-effective is to tailor it to the amount of output we'd be getting. Just click here to fill out a form, choose a design and upload the image that you would like featured on your magnet. We will send you a proof via email or fax. (If you are worried about color, we recommend receiving your proof via email, as faxed proofs don't retain color well.)

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4. When will I receive my order?

We ship via UPS ground from San Diego, California - so, depending on how far you are from us, your order will be in transit for any amount of time between one day and five days. Here is a link to the official UPS transit-time map for our zip code, 92020.

For custom magnet orders, depending on the order, there is typically 8-10 business day production period + shipping time.

We email your tracking number to you upon shipping, so you can always follow your order's progress.

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5. How long will the custom-imprinted magnets take?

After we have final art approval, we try for 8 business days for production and then we will ship out the magnets. UPS Ground, our default carrier, will get your shipment to you within 6 business days, anywhere in the continental US.

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6. If I ask for a custom magnet, can I get a proof of it?

Our standard policy on giving proofs is that we design and print them only for serious inquiries. So, yes, if you have given us specifications for your custom magnet as well as enough information for us to give you a quote, we will give you a proof of your magnet's design and look.

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7. What is the difference between 15-mil and 30-mil? How thick are the custom-imprinted magnets?

One mil is one-thousandth of an inch, so 15-mil is fifteen-thousandths of an inch. 30-mil is twice as thick as that, and is heavier. The custom-imprinted magnets are 25-mil in total - 10-mil glossy stock glued and pressed onto 15-mil magnetic sheeting.

Please note: There is almost no difference between the magnetic strength of a 15 and 30-mil magnet. Some people prefer to have a thicker magnet, because it feels more substantial. MOST people prefer thinner magnets, because they can be mailed for less postage than thicker magnets (30-mil magnets weigh 2x as much as 15-mil magnets).

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8. What is your exchange and return policies?

We take great pride in our reputation for quality and value, and guarantee unconditionally every item sold by Team Magnet Promotions against any defect in manufacturing.

EXCHANGES: Team Magnet Promotions will gladly exchange any item that is defective in manufacturing or printing errors that are the fault of Graphic Business Solutions.

CONCERNING STOCK ITEMS: If you have received a defective STOCK item (a STOCK item is an item not requiring any additional manufacturing or printing), please return the item within 14 days of its receipt and we will gladly assist you with a prompt exchange provided that the items are returned in their original packaging.

CONCERNING CUSTOM OR IMPRINTED GOODS AND SERVICES: For any defective material or items, we will promptly reprint or remanufacture any error on our part at no cost to you. NOTE: If you have signed or emailed us an ART APPROVAL for your order and the item is printed or manufactured with an error, Graphic Business Solutions is not liable for any refund or exchange of goods or services. Please contact your Team Magnet Promotions representative before shipping us back your merchandise, as we may decide you to keep your damaged magnets rather than pay for the return shipping.

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If you are paying for the return shipping, please send all return packages via a prepaid, insured, traceable method to ensure a safe and documented delivery.

If we are paying for return shipping, please ship the item UPS GROUND and use our account number. Please contact a Team Magnet Promotions representative to receive this UPS Account information.

Ship returns to:

Team Magnet Promotions RETURNS
1912 JOHN TOWERS AVE.
EL CAJON, CA 92020
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SHIPPING CHARGES:

• INCORRECT ORDERS: If we have inadvertently sent you incorrect merchandise, we apologize. You will not be charged for the shipping costs of replacement merchandise, and we will reimburse you for the cost of returning the item to us.

• DEFECTIVE ORDERS: If we have sent you defective merchandise, we apologize. You will not be charged for the shipping costs of replacement merchandise, and we will reimburse you for the cost of returning the item to us. Please contact your Team Magnet Promotions representative before shipping us back your defective merchandise, as we may ask you to keep your damaged magnets rather than have us pay for the return shipping.

• EXCHANGES: If you have received defective merchandise you may exchange this defective merchandise for a different item. Shipment of a replacement item of equal or lesser value is free of charge; however, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges. Please contact your Team Magnet Promotions representative before shipping us back your defective merchandise, as we may ask you to keep your damaged magnets rather than have us pay for the return shipping.

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9. Do you ship products outside of the continental US?

No. Team Magnet Promotions only ships to the continental United States.